Return & Refund Policy
We want our customers to have a positive shopping experience. If you receive an incorrect, damaged, or defective product, please contact us promptly so we can review the situation.
Return Period
Return requests should generally be submitted within 3 days of receiving your order.
To be eligible for a return, the product should:
- Be unused and in its original condition.
- Remain in its original packaging where applicable.
- Include original accessories, tags, manuals, or other included components where applicable.
- Not show signs of misuse, alteration, or damage caused after delivery.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request:
- Your order number
- A description of the issue
- Clear photos or videos of the product
- Photos of the packaging where relevant
After reviewing the information, we will determine the appropriate resolution.
Non-Returnable Products
Certain products may not be eligible for return due to hygiene, safety, customization, clearance, or product-specific restrictions.
Products that have been used, altered, damaged after delivery, or returned without their required components may also be ineligible for return.
Refunds
Once an approved return has been received and inspected, we will determine whether a refund is applicable.
Approved refunds are generally processed within 5–10 business days, depending on the original payment method and applicable payment-processing times.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been processed, packed, or dispatched.